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OPAA Support Staff Training
Hyatt on Capitol Square - Columbus, Ohio
May 16 & 17, 2002

We have changed the Support Staff Seminar to the spring instead of the fall, which fits in better with our training schedule for other seminars. We intend to maintain the spring schedule in the future. There will be no support staff training in the fall.

Thursday, May 16

9:00 - 10:00 Registration and Continental Breakfast

10:00 - 12:00 Effective Communications Skills
Discussions of communications skills and related topics in the professional context, including:
- know how your personal message sounds
- know the benefits of "I" language
- recognize and deal with mixed messages
- discover appropriate reactions to other people's behavior
- learn how to converse with others comfortably
- learn how to gracefully say "no"
- learn how to be a more effective listener
Cynthia Hernandez Kolski
Communication Education, Inc., Chicago, Ill.

12:00 - 1:15 Lunch (provided)

1:15 - 4:30 Effective Communications Skills (continued)

Friday, May 17

8:00 - 9:00 Registration and Continental Breakfast

9:00 - 9:45 The New Juvenile Law
A summary of the major provisions of the new juvenile law that became effective January 1, 2002, including blended sentencing, new bindover standards, serious youthful offenders, new criteria for firearm and other specifications.
David Diroll, Executive Director,
Ohio Sentencing Commission

9:45 - 10:00 Break

10:00 - 12:00 Office Organization - Best Practices for Productivity
Workstation set-up
- sorting the incoming
- separating multiple attorneys' projects
- ownership/accountability/responsibility
Communication with attorneys
- daily huddle
- controlling interruptions
- improve processing to increase productivity
- gatekeeper for the attorneys
File organization
- scheduling maintenance
- retention issues
- complimentary systems
Chris Perrow, Perrow Organizational Systems,
Stow, Ohio

12:00 - 1:00 Lunch (provided)

1:00 - 3:00 OPAA On Tour
Guided tours of the Supreme Court and the Ohio Statehouse.

3:00 Adjourn



We have blocked guest rooms for Wednesday, May 15, and Thursday, May 16. Rates are: single occupancy, $136.00; double occupancy, $146.00; triple occupancy, $156.00; and quadruple occupancy, $166.00. Reservations can be made by calling Hyatt on Capitol Square at 614-228-1234. Identify yourself as being with OPAA to get our rate. The cutoff date for our block of rooms is April 21.

The registration fee of $150.00 covers handout materials, continental breakfast and lunch both days, and refreshments at breaks. Please submit your registrations to OPAA by May 10th (earlier if possible). Because we must commit early to the expenses involved in producing the handout, cancellations through May 10th will be assessed a $35.00 fee, and the handout materials will be sent to you. Cancellations after May 10th (other than emergencies) will be assessed a total of $85.00. In addition to the handouts, this will help to defray the cost of food guarantees required at that time.

If you can only attend one day, the following fees apply: $100.00 registration; $35.00 assessed for cancellation through May 10th; and $50.00 assessed for cancellation after May 10th.

NOTE: If any registrant has special dietary needs, contact Delores at 614-221-1266, so that advance arrangements can be made.




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